Premier Mortgage
& Financial Services

Critical Illness Cover Offers a Lifeline After Unexpected Cancer Diagnosis

The Situation

A healthy, active homeowner with no warning signs visited hospital about a minor pain. She was shocked to be diagnosed with bowel cancer the very same day.

The Challenge

Until that moment, life was normal. She had no symptoms, felt well, and was preparing for a family event abroad. The diagnosis came out of nowhere, bringing fear, confusion, and financial worry. With no idea how long treatment might take, she was anxious about keeping up with her mortgage.

Our Solution

She remembered her adviser had recommended critical illness cover when she bought her home. She found the paperwork and gave us a call. Our team explained the claim process, managed all contact with doctors and the hospital, and reassured her that she could focus on recovery, not red tape.

The Outcome

Her claim was approved in just a few weeks. The payout covered her mortgage and gave her one less thing to worry about during treatment.

She said the biggest relief was knowing she wouldn’t lose her home. Being treated like a person, not just a policy number, made a huge difference at such a vulnerable time.

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