Premier Mortgage
& Financial Services

Critical Illness Cover Offers a Lifeline After Unexpected Cancer Diagnosis

The Situation

A new mother took her eight-week-old baby for a routine GP check-up—completely unaware that anything was wrong. That same evening, she was told her daughter had leukaemia. They were rushed to a specialist hospital, where they remained for six weeks while treatment began.

The Challenge

Aside from the emotional shock, the financial stress was immediate. The mother was unsure whether her existing critical illness policy, taken out years before she had children, would offer any support.

Our Solution

While still in hospital, a colleague contacted our team to check her policy. We confirmed her child was covered under the automatic children’s benefit. We processed the claim quickly and with compassion, ensuring the payout was made within weeks.

The Outcome

Today, her daughter is healthy and thriving. The claim gave the family much-needed financial breathing room during one of the hardest times of their lives.

The mother, now a mortgage adviser herself, says she’s passionate about explaining the importance of protection to every client, especially those with young families.

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