Premier Mortgage
& Financial Services

Income Protection Supports Recovery and a Fresh Career Start

The Situation

A self-employed carpenter who relied on his physical strength to make a living began to feel unwell. By the end of the year, he had lost the use of his right hand and much of the movement in his left. He was diagnosed with vasculitis, a serious condition that made returning to manual work impossible.

Suddenly, he had no income and no ability to do the job he’d trained in for years. Like many self-employed people, he had no sick pay and limited savings to fall back on.

The Challenge

Without financial support, he feared he’d have to return to work too soon, risking his health. With no funds to retrain, starting a new career felt out of reach. He had taken out income protection a few years earlier but was unsure how or whether it would help in this situation.

Our Solution

We contacted his insurer and was introduced to a dedicated claims handler who managed everything from start to finish. Monthly income payments began, allowing him to focus on recovery. When he identified a new opportunity in security work, the claims team arranged funding for a training course as part of his return-to-work plan.

The Outcome

Within months, he had completed the course and secured a new job, starting a new career path that suited his long-term health.

Without income protection, he says he would’ve faced enormous pressure. Instead, he had the financial support and personalised guidance he needed to recover fully and move forward with confidence.

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